Order Status & Tracking

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

Order Status Definitions

Order statuses let you know how far along your order is, starting with Pending and ending with Completed. The meaning of the various order statuses are explained below:

  • Pending payment – Order invoice has been sent, but no payment has been initiated. Order is currently unpaid and awaiting payment.
  • Failed – Payment failed, was declined, or requires authentication. Note that this status may not show immediately and instead will show as Pending until verified.
  • On Hold – Awaiting action by the customer to either authenticate transaction with payment processor (if paying via Amazon Pay), or issue payment via Direct Bank Transfer (Wire Transfer or ACH) or CIT Business Financing. Detailed instructions have been emailed to the customer with the next steps to take. The order will not be shipped until the funds have cleared in our account.
  • Processing – Payment has been received and order is currently being fulfilled.
  • Cancelled – Order has been cancelled before fulfillment.
  • Refunded – Order has been cancelled and payment has been refunded.
  • Completed – Order has been fulfilled (shipped) and is now complete.