All products are NOT returnable once the package has been opened, thus making it important that you read and understand our return policy before ordering. Products are fully covered under the manufacturer’s warranty should there be an issue with the product.
Return Policy For Epson ColorWorks Products
Unopened Epson ColorWorks products are eligible for a full refund within 30 days of the purchase date, however the customer is responsible for the cost of return shipping plus a 15% restocking fee. Some conditions apply to be eligible for a refund.
Return Policy For Afinia Label Products
Unopened Afinia Label products are eligible for a full refund within 30 days of the purchase date, however the customer is responsible for the cost of return shipping plus a 20% restocking fee. Some conditions apply to be eligible for a refund.
Return Policy For Products By All Other Manufacturers
Unopened products are eligible for a full refund within 7 days of the purchase date, however the customer is responsible for the cost of return shipping plus a 25% restocking fee. Some conditions apply to be eligible for a refund.
There are no refunds on opened packages, used products, custom orders, and/or consumable items such as ink cartridges, blank labels and other supplies. Shipping and handling charges are also non-refundable. Texas Label Printers, LLC/New Millennium Office Systems, Inc. does not provide exact delivery dates for orders and does not guarantee that orders will be delivered within the estimated timeframe, therefore no refunds will be issued for any order that arrives later than originally estimated or anticipated by the customer unless the item is still eligible for return in accordance with our aforementioned manufacturer-specific return policies.
There are no refunds on orders that are shipped to addresses that provide freight forwarding services.
Any notes that are entered by the customer in the “Order Notes” section of the checkout page (such as shipping instructions, shipping account numbers, customer purchase order numbers, special instructions or requests, etc.) are not guaranteed to be followed or included on the order, shipping label or packing slip. Returns or credits will not be issued for any reason due to customer notes provided for an order. It is the customer’s responsibility to contact us regarding any notes, requests or special instructions before their order is placed.
Suggestions For Avoiding Returns
We want you to be satisfied with your purchase, which is why we highly recommend ordering free printed samples from the printers that you are considering. We are happy to provide printed samples with your own artwork so that you can see the print quality for yourself before purchasing the equipment. While this process may take a few extra days, this step is crucial in comparing the print quality of each label printer that you that are considering.
Receiving An Order
When you receive an order from us, please examine the package closely for shipping damage before accepting it and before opening the factory-sealed packaging. The customer must report any shipping damage to the carrier upon receipt. The customer can also refuse the shipment if the package appears damaged. Once the factory seal is broken, the product is no longer eligible for a refund. The product is, however, still covered by the product’s respective manufacturer warranty. Any manufacturer defects that are discovered after opening the factory-sealed packaging must be addressed directly with the manufacturer of the product. Most manufacturers will pay for (or reimburse) the cost of return shipping if the manufacturer determines that the product has a manufacturer defect.
If the customer refuses a delivery where the package is not damaged (simply because the customer no longer wants or needs it), then the customer will be refunded minus the original shipping cost and the return shipping cost charged by the carrier due to the refusal. A refund will not be issued until after the refused package is returned. Texas Label Printers, LLC/New Millennium Office Systems, Inc. also reserves the right to charge a restocking fee if applicable.
Texas Label Printers, LLC/New Millennium Office Systems, Inc. sells extended warranties offered by the manufacturer. These extended warranties are registered with the manufacturer at the time of purchase, however it is the customer’s responsibility to verify that the extended warranty purchased was registered with the manufacturer within 30 days of the purchase date. Texas Label Printers, LLC/New Millennium Office Systems, Inc. is not responsible for any repair costs that would have been covered by the manufacturer’s extended warranty if in the rare event that it is discovered that the warranty was not registered with the manufacturer. However, customers are entitled to a full refund of the extended warranty’s original cost if it is discovered that the warranty was paid for by the customer but never registered with the manufacturer. Customer’s who purchase extended warranties offered by Epson will receive an extended warranty certificate via email within 2 weeks of the purchase date. All other manufacturers do not send warranty certificates and instead keep internal records. Customers can contact the manufacturer directly to verify whether their printer has been registered for an extended warranty.
Return Merchandise Authorization (RMA)
If you change your mind about the purchase and would like to return the unopened product, you must receive a Return Merchandise Authorization Number as detailed below. Again, do not open the packaging. The refund will be issued only if the product is still unopened with all the original packing material, accessories, software, and manuals. Customer must prepay shipping charges on returns and assume the risk for loss or damage during shipment (purchasing shipping insurance from a carrier is required). Texas Label Printers, LLC/New Millennium Office Systems, Inc. reserves the right to refuse a return if it does not meet these requirements.
For all returning products, you must receive an RMA number. Please email us to get an RMA number. It takes approximately 2 business days to issue an RMA. Packages returned without an RMA number will be refused. Please note that refunds are not available on opened packages and/or used items.
The original cost of shipping an order to the customer is non-refundable and is deducted from the total refund credit when an RMA is issued. Texas Label Printers, LLC/New Millennium Office Systems, Inc. reserves the right to deduct the cost of shipping from the refund credit if the customer received free shipping with their order.
The refund credit will be made within 7 business days of us receiving and verifying the returned merchandise.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact bank or credit card company as it may take some time before your refund is officially processed and posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.