Return Policy

All printers and equipment are NOT returnable once the package has been opened, thus making it important that you read and understand our return policy before ordering. These products are fully covered under the manufacturer’s warranty should there be a problem with the product.

Unopened products are eligible for a full refund within 7 days of purchase and/or receipt, however there is 22% restocking fee plus the cost of return shipping. Some conditions apply to be eligible for a refund. There are no refunds on opened packages, used products, custom orders, and/or consumable items. Shipping and handling charges are non-refundable.

We want you to be happy with your purchase, which is why we highly recommend ordering free sample labels printed on the printers you are considering. We are happy to provide printed samples with your own artwork so that you can see the print quality for yourself before purchasing the equipment. Though it takes a few extra days, this step is crucial in comparing the print quality of each of the label printers you are considering.

When you receive an order from us, please examine the package closely for shipping damage before accepting it and before opening the factory-sealed packaging. The customer must report any shipping damage to the carrier upon receipt. The customer can also refuse the shipment if the package appears damaged. Once the factory seal is broken, the product is no longer eligible for a refund. The product is, however, still covered by the product’s respective manufacturer warranty. Any manufacturer defects that are discovered after opening the factory-sealed packaging must be addressed directly with the manufacturer of the product.

If you change your mind about the purchase and would like to return the printer, you must get a Return Merchandise Authorization Number as detailed below. Again, do not open the packaging. The refund will be issued only if the product is still unopened with all the original packing material, accessories, software, and manuals. Customer must prepay shipping charges on returns and assume the risk for loss or damage during shipment. Texas Label Printers, LLC/New Millennium Office Systems, Inc. reserves the right to refuse a return if it does not meet these requirements.

Return Merchandise Authorization (RMA) Number:
For all returning products, you must receive an RMA number. Please email us to get an RMA number. It takes approximately 2 business days to issue an RMA. Packages returned without an RMA number will be refused.

Please note that refunds are not available on opened packages and/or used items.

The credit will be made within 7 business days of us receiving and verifying the returned merchandise.